Process Improvement Webinar: Lieta Maffei

Lieta M. Maffei, MBA, MT(ASCP)SBB, FACHE, discusses:

Lieta Maffei“Problem Management: How Timely Deviation Data Can Streamline Processes and Improve Performance in the Blood Bank and Transfusion Service”

OTIS advisor and veteran AABB assessor Lieta Maffei is Principal of Maffei Healthcare Management Consulting (San Diego, Calif.) and former director of quality assurance and compliance at the San Diego Blood Bank. Click on Lieta Maffei for a full bio.

If you missed this free Aug. 26, 2015, Webinar, view at your leisure via Nouvation’s YouTube channel. Click on “Problem Management: How Timely Deviation Data Can Streamline Processes and Improve Performance in the Blood Bank and Transfusion Service.”

Talk objectives

  • Recognize how timely data derived from electronic problem or deviation management can drive quality improvement initiatives.
  • Understand how this data can increase productivity.
  • Learn how this data can streamline processes and improve efficiency.

Lieta shows how timely and organized collection of deviation data can help blood banks and transfusion services:

  • Better delineate risk
  • Promote regulatory and accreditation compliance
  • Prioritize resources
  • Detect troubling trends that need to be addressed
  • Help Operations track and trend across systems
  • Manage deviations more efficiently
  • Close the loop in a timely fashion on error investigations
  • Maximize process improvement
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