See the error of your ways in a new light

  • “To err is human.”  Alexander Pope (Poet)
  • “To admit it, superhuman.” Doug Larson (Journalist)
  • “To blame someone else, politics.” Hubert Humphrey (Politician)
  • “To ascertain root cause in a just culture, progress.” Randy German (QA Expert)

In a recent Webinar, Randy German, MT(ASCP)SBB, discusses how information gained from analyzing deviations or nonconforming events (NCEs) can power up your quality assurance and process improvement initiatives, and ease the pain of compliance.

German is blood bank & laboratory quality manager of a $1B nonprofit healthcare delivery network in Newport Beach, Calif., where he’s spent more than 20 years managing quality assurance, process improvement and compliance initiatives.

Turn lab & blood bank variance data into gold

A founding member of the OTIS Advisory Council, German shares best practices for tracking and trending NCEs then shows how his hospital’s blood bank and clinical lab uses OTIS to turn this variance data into gold. He also emphasizes the value of candid, thorough deviation reporting in a “just culture” environment.

Click on “Use of a Nonconforming Events (NCE) Information System in the Laboratory to Select Key Indicators of Quality, and Meet AABB and CAP Requirements for Quality Management.” to view the Webinar (no registration required).

Talk objectives of Randy German’s Webinar
  • Review regulatory requirements for nonconforming event (NCE) and blood-product deviation reporting and investigation.
  • Demonstrate what should (and should not) be reported.
  • Discuss effective root cause analysis (RCA) in a blame-free or “just culture.”
  • Demonstrate use of NCE tracking and trending to drive quality improvement and select key indicators of quality (KIQs).
  • Discuss ways an NCE information system can help ensure regulatory compliance.
Turn your lab (or blood bank) into an OTIS learning lab

German’s talk also includes a brief demo of OTIS by Nouvation President George Behr.*

To schedule a full custom demo for your organization and learn how you can turn your facility into a high-performing OTIS learning lab, click here to email Nouvation or contact Carol Somer, VP of Marketing, at 858-204-7424.

*German collaborated with Nouvation on the development of OTIS®-Blood Bank and OTIS®-Laboratory, and Nouvation continues to use his department as a beta site for new software releases, including the latest, v.9.

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